Frequently Asked Questions
Are the shoes true to size?
Our shoes are designed for a secure and elegant fit. If you are between sizes, we recommend sizing up.
How long is production time?
In-stock items are dispatched within 2–4 working days. Made-to-order styles and custom heel heights require approximately 4–6 weeks production time.
Can I exchange sizes?
Yes, exchanges are available depending on stock availability. Shoes must remain unworn and only tried on indoors.
Are the shoes suitable for social dancing?
Yes, our shoes are designed for comfort, movement and stability during socials, practice and dancing events.
What heel height should I choose?
Heel height choice depends on personal preference and dance experience. Lower heels provide more stability, while higher heels create a more elevated look and feel.
Do you ship internationally?
Yes, international shipping is available depending on destination country.
How long does shipping take?
UK orders usually arrive within 2–4 working days. European orders usually arrive within 5–10 working days depending on destination and courier service.
When will my order be dispatched?
In-stock items are usually dispatched within 2–4 working days. Made-to-order items require additional production time before dispatch.
Do made-to-order shoes take longer?
Yes, made-to-order sizes, custom heel heights and selected styles require approximately 4–6 weeks production time.
Still have questions?
We're always happy to help with sizing, fit, delivery or anything else.
Contact UsSee also: Size Guide·Shipping & Returns